COMPLAINTS PROCEDURE

Topstyle UK Complaints Escalation Process

At Topstyle UK Roofing Specialists Ltd, customer satisfaction is our top priority. We take full responsibility for ensuring our customers receive a high standard of support.

If you experience any issues with our service, we’ll work closely with you to resolve them as quickly and efficiently as possible.

We have a clear and structured complaints process in place. If you’d like to raise a complaint regarding our service, please fill out the form below. We’ll ensure your concerns are handled promptly and fairly.

Stage 1

In the first instance, any customer complaints relating to our service should be made in the first instance to anyone of our team (in-person, phone, email or written), who will make all reasonable endeavours to resolve any issues raised. If you wish to escalate further, your complaint can be raised by filling out the form below or by writing to: Complaints Team, Topstyle UK, 36 Ruscoe Avenue
Sandbach, Cheshire, CW113HG, UK

Stage 2

You will be contacted with 5 days of receiving your complaint to discuss rectification and solutions. If you remain dissatisfied with the resolution offered by customer services, you can request that the complaint be escalated.

Stage 3

Any unresolved complaints will be transferred to Director Level, who will conduct a thorough investigation of the complaint and provide a formal response to the customer within 28 days of the complaint being transferred to the Director Level. This process may include speaking to you the customer to document the course of events that led to the complaint and request any documentary evidence from the customer or third parties, to assist with their investigations. Once a complaint is at Stage 3 you will be contacted directly by a Director and contact details provided to you.